Our services and solutions

Clinical & Patient Pathway Innovations 

Patient Pathway Optimization provides a systematic approach to mapping a hospital’s existing patient pathway to gain hospital-specific insights. The outputs can be used to develop a tailored patient pathway programme aimed at achieving best practice and desired improvements, as defined by the customer.  We also help hospitals to adhere to world-class clinical protocols.

child patient and nurse in patient hallway to representing patient pathway capabilities

Delivering care is more complex than ever. Some key challenges that hospitals and health care providers face within their institutions include:

  • Sub-optimal patient outcomes1 
  • Heavy workload including high admin burden2 
  • Inability to view and collect data3 
  • Varied and inefficient patient pathways4 
  • Lack of standardization among multidisciplinary teams5 
  • Poor experience and satisfaction for both healthcare professionals and patients6 
  • Poor hospital reputation7 
  • Lack of digital and technological capabilities8 

We aim to improve patient pathways and experiences throughout the entire patient journey 

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How can we help? 

Our Patient Pathway capabilities can help by providing tailored solutions that address these challenges. Our programs focus on three elements – services, disease specific content, and technology

services

Services

Services that can evaluate and improve your current pathway, for example Lean management, change management, and skills transfer

desired results

Disease specific content

Support with healthcare professional and patient education including enhanced recovery clinical protocols

technology

Technology

World-class technology that provides data and insights as well as allows digital patient engagement 

 

References

1. Next steps on the NHS Five Year Forward View, 2017. Available from https://www.england.nhs.uk/wp-content/uploads/2017/03/NEXT-STEPS-ON-THE-NHS-FIVE-YEAR-FORWARD-VIEW.pdf [accessed October 2020]. 
2. Time to care – reducing the impact of administrative burden on front line services, 2016. Available from https://nhs-digital.citizenspace.com/rocr/bae55b92/supporting_documents/Time%20to%20care%20%20reducing%20the%20impact%20of%20administrative%20burden%20on%20front%20line%20services.pdf [accessed October 2020]. 
3. Dixon-Woods M, McNicol, S, Martin, G. Ten challenges in improving quality in healthcare: lessons from the Health Foundation’s programme evaluations and relevant literature. BMJ Quality and Safety (2012). Available from https://qualitysafety.bmj.com/content/21/10/876.info  [accessed October 2020]. 
4. Lord Carter, 2016. Operational productivity and performance in English NHS acute hospitals: Unwarranted variations. Available from https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/499229/Operational_productivity_A.pdf  [accessed October 2020]. 
5. Lord Carter, 2016. Operational productivity and performance in English NHS acute hospitals: Unwarranted variations. Available from https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/499229/Operational_productivity_A.pdf  [accessed October 2020]. 
6. Lord Carter, 2016. Operational productivity and performance in English NHS acute hospitals: Unwarranted variations. Available from https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/499229/Operational_productivity_A.pdf  [accessed October 2020]. 
7. Rebuilding trust at Stafford hospital, 2013. Available from https://www.bbc.co.uk/news/uk-england-stoke-staffordshire-20992409  [accessed October 2020]. 
8. PwC, 2016. Hospital chains: Their role in the future of the NHS. Available from https://www.pwc.co.uk/government-public-sector/healthcare/assets/hospital-chains-ipad.pdf  [accessed October 2020]. 

146120-200709 EMEA

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