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Support Resources and Information
Beyond the delivery of products and services through our Medical Devices Companies, we recognize our partners may have additional, specific questions or requests for our teams. Learn more about various programs we support including how to contact us directly.
Across Johnson & Johnson Medical Devices Companies, we are available to receive your inquiries or answer questions you have. Access specific contact information for each of our companies.
Find Instructions for Use
The e-IFU website provides you with Instructions For Use (IFU) from Johnson & Johnson Medical Device Companies. Search by product code, product name, company and more.
J&J Customer Connect
Johnson & Johnson Customer Connect is a Self Serve online platform to process orders, track order status, find production information, run price inquiries and more!
Ethicon Product Center
The Ethicon Product Center (EPC) features detailed product code information for current Ethicon products by country or region.
Research & Development
We seek the best science and technology, no matter where it is, to solve the greatest healthcare unmet needs of our time.
We are dedicated to providing information to help address your reimbursement questions.
Offering Healthcare Professionals access to a robust collection of educational content, available anytime, anywhere.
Medical Information Requests (MIR)
A medical information request (MIR) is any unsolicited request from an HCP for medical, scientific or technical information that is routed to Medical Affairs because it cannot be answered based on a particular product’s current prescribing information or Instructions for Use (IFU) as cleared or approved by the appropriate competent regulatory authority, such as the Food and Drug Administration or another local authority.
MRI Safety Information
View safety information for using magnetic resonance imaging (MRI) for patients who have Johnson & Johnson medical devices.
California Compliance Information
Learn more about our program for compliance with applicable federal and state laws and industry standards.
DePuy ASR™ Hip Recall
In August 2010, DePuy Orthopaedics issued a voluntary recall of its ASR™ XL Acetabular Hip System and DePuy ASR™ Hip Resurfacing System. The ASR Helpline can answer your questions.